If you have any concerns about your order please contact us via our website form here: http://southerncrossvape.com.au/?p=14.
A 14 day refund and exchange policy applies on all products with the exception of e-liquids.
Before you refund or exchange a product, please make sure that:
- The item was purchased in the last 14 days.
- The item is in its original packaging.
- The item does not have any damage.
- The item must have proof of purchase.
We reserve the right to refuse a refund if these conditions above are not met.
During the Warranty Period, SCV will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
Shipping charges incurred in connection with the return of a product are non-refundable.
If you have any questions about our Returns and Refunds Policy, please contact us